1. 研究目的与意义（文献综述）

1.1研究背景

绩效评价是任何经济组织的核心问题。但是，随着现代化企业发展的内涵和外延的加深加广，仅使用财务数据已经不能完整的评价企业的经营成果，尤其是无形资产和人力资产已经成为企业的核心竞争力和持续发展的源泉，而传统的业绩评价体系在这一领域稍显无力。基于此，卡普兰和诺顿提出了平衡计分卡这个概念，平衡计分卡是一种将企业战略和绩效结合起来的有效的评价工具，是可以有效的改善企业的绩效评价水平和质量，保证企业战略目标的实现。因此，卡普兰和诺顿把“平衡计分卡作为战略管理体系的基石”。

随着经济的发展和人们对物质文化需求的不断提高，物流企业成为满足人们需求的重要手段和途径，物流企业正在我国经济建设中发挥着越来越重要的作用。然而蓬勃发展的物流企业必然会带来竞争的日益激烈，面向未来，建立一套更为科学的企业战略性绩效评价体系对于我国快速发展的物流企业是十分必要的。

2. 研究的基本内容与方案

2.1研究内容

1绪论

1.1研究背景

3. 研究计划与安排

2016年11月16日——11月23日 确定选题、收集相关资料

2016年11月24日——2017年3月15日 撰写开题报告与开题

2017年3月16日——4月20日 收集资料，开展研究，形成初稿

4. 参考文献（12篇以上）

1. nj wake，the use of the balanced scorecard to measure knowledgework [j]. international journal of productivity andperformance management, 2015,64(4):590-602

摘要：the purpose of this paper is to question whether thebalanced scorecard provides an appropriate control mechanism for managementcontrol of knowledge workers. design/methodology/approach – a case studyapproach is taken to explore the way in which management control of employeesengaged in research and development is undertaken. findings – the key findingof this work is that the balanced scorecard is not in itself a useful approachto management control of knowledge workers but provides an important mechanismfor ensuring that there is alignment between the strategic objectives of anorganization and the work being undertaken. research limitations/implications –the inductive approach taken in a single-company case study has provided a richdata set for exploratory research, however, this research design limits the generalizabilityof the findings. practical implications – the work provides insights into howthe balanced scorecard can be used in knowledge-worker environments.originality/value – the balanced scorecard is often reported as a tool thatallows organizations to cascade strategic priorities down to the level of theindividual though the use of measures. this research provides an alternativeexplanation of how the balanced scorecard can support knowledge worker control.

2. b hu,j strohhecker,strategy map concept in a balanced scorecard cockpit improve performance[j].

european journal of operational research,2016