81页

Some Key traits(一些重要特征)

This chapter defines the key personality traits required by project managers. Imagine I need a project manager to manage a piece of work for me. I have a number of choices, and so I am going through a selection process. If you have ever had to employ project managers I am sure you will be familiar with the procedure. I have someone in front of me with a good CV. So far this person sounds good, they know how to communicate and they seem to understand all the things a project manager should know. What else am I going to look for? Beyond basic fitness for the role I am going to try to find out three things about this person:

Do they have a sense of ownership for what they do-and are they involved in it?

■ Do they have good judgment?

■ Can they be creative?

Beyond communication skills these are the other things that really differentiate the excellent from the average project manager.

本章定义了项目经理所需的关键人格特质。假如我需要项目经理为我完成某项工作。我有一系列的选择可以考虑，这样，我就需要经过一个选择程序，并且做出具体的选择。如果你曾经聘用过项目经理来从事这方面工作，我想您会非常熟悉这个流程。我这里有个合适的人选在我面前，他提供了一份相当不错的简历。目前为止，这个人听起来确实不错，他们知道怎样进行沟通，似乎也已经掌握了项目经理应该了解的所有事项。那我还有什么可以考虑的呢？我除了需要知道这个人选满足项目经理的基本要求外，我还需要找出这个人其他三个方面的特征：

他们能对这份工作有归属感吗？

他们具有良好的判断力吗？

他富有创造力吗？

除了沟通技能以外，除了沟通技巧之外，这些都是真正区别于一般项目经理的优秀的东西。

82页

The sense of ownership and involvement归属感和参与感（主人公态度和投入精神）

Key lesson关键的一课

To be the most successful project manager, you must feel and extremely display a sense of complete ownership for the project and its outcome.

要成为一名最为成功的项目经理，就需要从内而外萌生一种对该项目及其结果，完全负责的主人公态度·

A sense of ownership is a pattern of thinking that drives people to care passionately about how well and how hard they work. It is an emotional state that derives pleasure from success, and displeasure from failure, It is the mentality that makes someone act as if they are fully accountable for something, even if they are not. It is the force that makes people get involved in an activity and avoid being remote from it.

主人公态度是指一种思考问题的模式，这种思考模式，能够促使人们充满激情地关心自己所做的工作，思考怎么努力把工作做得更好·它是一种将自己的悲欢都取决于项目成败的带有感情色彩的心态，即使做的不好他们也会负全责，它是使人们参与项目的力量，避免远离它。

If you are a project manager you cannot control everything within the project, but you still need to feel accountable for it all. We can have a debate about the difference between accountability and responsibility, but in terms of the sense of ownership required these two need to blur you are the one and only person who has overall responsibility, and in addition you need to feel as if you have full accountability. Donrsquo;t evade it. Take ownership even when a project is a mess. The true sign of someone worth having around is the person who puts up their hand and takes ownership for things when they are going wrong. Act like this and people will thank you, reward you, and seek you out to work with them again!

对项目经理来说，虽然他无法控制项目的一切因素，但是他还是需要有一种全杈负责的精神。我们在如何区分责任和义务两者之间的异同存在着激烈的争论，但在主人公态度面前这一问题就可以模糊了，你是主人，既有责任也有义务，他们就是一个整体。甚至当项目是一团糟的时候，项目经理应该有主人公态度不可以逃避。看一个人是不是值得聘用，一个真正的标志是在出现问题和麻烦时，他能不能挺身而出，拿出主人公态度，勇于承担责任。项目经理如果能够这样做那么，客户就会付出真心感谢，做出真正回报，与其再次合作！

A project can be delivered by a project manager who does not have a real sense of ownership for its content or outcome. I have been involved with lots of projects that have achieved their goals when they were managed by someone without a full sense of ownership. But when things go wrong, get tricky or are otherwise demanding, the sense of ownership drives success. When it is midnight and a little more is needed to complete the work, passion will drive you. When a project manager has delivered without this sense of ownership, it is usually because the project has not been that difficult or complex.

项目经理对项目的具体内容及其最后结果并不抱有真正的主人公态度，项目也能完成交付。我曾参与过许多有意义的项目，当他们被却没有完全的主人公态度的人管理时，也完成了他们的目标。但当事情出错，变得棘手或是有其他要求时，项目经理就得拥有主人公态度才能推动成功。当它是午夜和一点需要完成的工作，项目经理就得依靠激情来推动自己的工作。当项目经理不需要具备主人公态度，就能够完成项目目标，那通常是因为项目本身并不是特别艰难或者特别复杂·

How can I tell when a project manager has this sense of ownership? You can only tell when the going gets tough. The project is going to be late, maybe for justifiable reasons-perhaps an issue has arisen which changes things. Do you feel, lsquo;oh well, I have managed the process and this is the result. I have done my job and can I do to bring it on track and keep it on track?rsquo; If the former applies to you, you are going through the motions; if the latter, then you have that sense of ownership for the project.

怎样才能知道项目经理是否具备这种主人公态度呢？只有在项目进展陷人艰难中时，才能看出项目经理是否具备这种主人公态度。项目眼看着就要面临延期的威胁，或许是由正当的理由造成的。项目经理会认为“哦，在整个过程中我都尽力了，结果只能是这样了？”或者“好吧，既然事情已经发生了，那我能够做些什么挽回局面，将项目拉回正轨并保持正常推进呢”如果项目经理时前面的态度，那么也只是经过提议而已；如果项目经理时后面的态度，那么你就拥有对项目主人公态度。

If I am recruiting a project manager, what do I look for? Essentially, I will question and probe them to tell me about situations when things have gone wrong and ask them to describe what they did and how it felt. I will ask them about situations in which they have failed to deliver. What did they do and how did it feel? What I am looking for is a picture of someone who is tenacious in overcoming obstacles, who derives pleasure from overcoming them, and who feels he or she has failed if they cannot.

如果我招聘一个项目经理，我注重什么？从根本上讲，我会向他们提出问题，对他们进行了解和测试，让他们说一说他们在项目管理中遇到问题时的情景，介绍一下他们采取的行动和当时的感受。我会问一下他们遇到项目失败时的具体情景，了解一下他们采取的行动和当时的感受。我这样做的目的是为了寻找那些能够顽强克服困难的人，找到能够从克服困难的过程中得到乐趣的人，是为了寻找那认为自己如果不做出这样的努力就意味着项目失败的人。

How can you know if you have this sense of ownership? My trite answer to that question is like the old answer to the how will I know if I am in love question-the wise simply respond that you just do. You know when you are committed to something. If you are unsure, ask yourself this question: how will you feel if the project does not achieve its end goals for reasons outside your control? If you are simply going to shrug your shoulders and think；well it was not my fault；then you do not have the sense of ownership; if on the other hand, you are going to feel disappointed a

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