摘 要

第1章绪论 3

1.1选题背景、目的与意义 3

1.1.1选题背景和目的 3

1.1.2选题的意义 4

1.2研究现状及综述 4

1.2.1研究现状 4

1.2.2文献综述 5

1.3研究方法和内容 5

1.3.1研究的方法 5

1.3.2全文内容 5

第2章用户协议中限责免责条款现状分析-以腾讯为例 5

2.1用户协议中的限责免责条款 5

2.1.1用户协议与格式合同 5

2.1.2腾讯用户协议限责免责条款分类 7

2.2用户协议中限责免责条款的效力判定 9

2.2.1相关法律解释 9

2.2.2腾讯用户协议中限责免责条款无效条款的分类研究 10

第3章完善互联网用户协议限责免责条款的法律规制建议 12

3.1立法层面的规制建议 12

3.1.1提高相关法律位阶 12

3.1.2细化用户协议格式条款的立法规定 13

3.1.3采用兜底条款和基本原则来认定条款效力 14

3.2非立法层面的规制建议 15

3.2.1通过行政规制加强监督与引导 15

3.2.2加强民间团体和行业自律组织规制 16

参考文献 16

致谢 16

摘 要

随着信息技术的高速发展，大量互联网企业都依托于此推出了各自的互联网服务和产品，为了解决和预防服务过程中可能产生的法律纠纷，各个服务提供商都要求用户在使用自家服务时同意用户协议。从法学的角度看，互联网用户协议在本质上是一种格式合同，它具有预先性，单方面性，以及进入网络服务平台的准入性，这些使得互联网平台用户协议成为一种特殊合同，及其容易出现限制和免除互联网平台自身责任的条款内容。

如果互联网用户协议中的限责免责条款本身存在问题，必然会对使用服务的用户造成法益的侵害，从而影响用户对互联网企业的评价，并最终会阻碍整个互联网行业的持续健康发展。

腾讯公司作为我国互联网服务商的巨头之一，其用户数量大，影响范围广，其提供的服务几乎涵盖我国民众的日常生活的方方面面。因此，其用户平台的用户协议中限责免责条款法律效力如何，深切影响广大民众的利益。

本文对其效力展开研究和讨论，并进行分类，最后,提出了对对互联网用户协议中限责免责条款的规制建议和使用建议,以期达到规范网络服务平台用户协议中格式条款,维护用户合法权益,充分发挥网络服务平台用户协议的积极作用。

Abstract

With the rapid development of the information industry, a large number of Internet companies have relied on this to launch their own Internet products and services. In order to prevent and resolve potential legal disputes in the service process, each service provider requires users to agree to the user when using their own services protocol. From a legal point of view, the Internet platform user agreement is essentially a format contract, which has advancement, unilaterality, and access to the network service platform. These make the Internet platform user agreement a special format. The contract, and its content prone to restrictions and exemptions from the Internet platform ’s own responsibilities.

If there is a problem with the limitation and exemption clauses in the Internet user agreement, it will inevitably infringe the legal benefits of users who use the service, thereby affecting the user's evaluation of Internet companies and ultimately hindering the continued healthy development of the entire Internet industry.

As one of China's Internet service provider giants, Tencent has a large number of users and a wide range of influence. The services it provides cover almost every aspect of the daily lives of our people. Therefore, the legal effect of the limitation and exemption clause in the user agreement of its user platform has a profound impact on the interests of the general public.

This article studies and discusses its effectiveness and classifies it. Finally, it puts forward regulatory suggestions and usage suggestions for the limitation and exemption clauses in the Internet user agreement, with a view to reaching the standard terms in the network service platform user agreement and safeguarding the legitimate rights and interests of users To give full play to the positive role of the user agreement of the network service platform.

第1章绪论

1.1选题背景、目的与意义

1.1.1选题背景和目的