论文总字数：20438字

摘 要

随着时代的快速发展，经济水平的不断提高，企业之间的竞争也变得尤为激烈。在这种背景下，企业员工的职业压力问题就变成了需要重点关注并且迫切解决的社会问题。适当的工作压力会有效的激励员工，提高员工的工作积极性；过度的压力不仅会影响人们的身心健康，还会降低人们的活动效率，降低组织运作效率，阻碍企业活动的开展。因此本次研究主要通过编制调查问卷来对B企业员工进行职业压力的相关调查。根据收集到的数据进行研究分析可以看出，目前以知识型员工为核心的B企业员工的压力水平较高，压力源主要是人力资源规划不完备；团队人际关系压力；自我认知；社会环境因素。

因此，根据工作要求-控制-支持模型，通过对以上压力源的分析，本文提出了以下的压力管理方案。从企业层面上来说：（1）加强压力管理宣传，帮助企业员工对于职业压力有正确的认识。（2）加强员工相关技能知识的培训。（3）建立和加强员工职业生涯管理。（4）合理的人力资源配置。（5）加强企业文化建设，营造良好工作氛围。（6）采用EAP员工帮助计划。从个人层面来说：（1）提高自身工作能力，合理配置时间。（2）学习沟通技巧，加强团队合作

关键词：职业压力 压力源 压力管理 员工帮助计划

A study on the occupational stress of employees in B enterprise

Abstract

With the rapid development and the continuous improvement of the economic level, the competition among enterprises has become particularly fierce. In this context, the occupational stress of enterprise employees becomes a social problem that needs to be focused on and urgently solved. Proper work pressure can effectively motivate employees and improve their work enthusiasm; Excessive stress not only affects people's physical and mental health, but also reduces their activity efficiency, organizational effectiveness, and corporate activity. This study mainly conducted a questionnaire survey on the occupational pressure of employees in enterprise B. Based on the collected data; it can be seen from the research and analysis that at present, the pressure level of employees in enterprise B, which takes knowledge workers as the core, is relatively high. The main source of pressure is the incomplete human resource planning; Team interpersonal stress; Self-knowledge; Social environmental factors.

Therefore, according to the work require-control model, through the analysis of the above pressure sources, this paper proposes the following pressure management: Enterprise level:(1) strengthen the publicity of pressure management, and help employees to have a correct understanding of occupational pressure.(2) strengthen the training of relevant skills and knowledge of employees.(3) establish and strengthen employee career management.(4) reasonable allocation of human resources.(5) strengthen the construction of corporate culture and create a good working atmosphere.(6) EAP employee assistance program. Personal level:(1) to improve their ability to work, reasonable allocation of time.(2) learn communication skills and strengthen teamwork.

Key words: occupational stress; Pressure source; Stress management; Employee assistance program

目 录

摘 要 I

Abstract II

第一章 绪论 1

1.1研究背景 1

1.2研究意义 1

1.2.1理论意义 1

1.2.2实践意义 2

1.3研究目的 2

1.4研究方法 2

1.4.1文献研究法 2

1.4.2问卷调查法 3

第二章 文献综述 4

2.1概念界定 4

2.1.1职业压力 4

2.1.2压力源 4

2.1.3职业压力管理 4

2.2国内外研究现状 4

2.2.1职业压力的相关研究 4

2.2.2职业压力源的相关研究 5

2.2.3职业压力管理的相关研究 5

第三章 B企业员工职业压力问题现状 7

3.1调查方法 7

3.2调研对象 7

3.3调研工具 7

3.4数据处理 8

3.4.1描述性样本分析 8

3.4.2均值分析 9

3.4.3独立样本检验 11

3.4.4员工的激励因素分析 12

第四章 B企业员工职业压力问题现状分析 13

4.1 B企业员工概况 13

4.2压力源现状分析 13

4.2.1高强度工作因素 13

4.2.2人力资源规划因素 13

4.2.3人际关系影响因素 14

4.2.4社会影响因素 14

4.3 企业目前压力管理现状分析 14

第五章 B企业员工压力管理方案 16

5.1 目前常见的企业压力管理方案 16

5.2 管理方案设计原则 16

5.3 压力管理方案 17

结语 20

参考文献 21

附录 23

致谢 26

第一章 绪论

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