论文总字数：23290字

摘 要

在经济和科技的双重推动下，电子产品在社会生活中变得如影随形，手机更是成为了人们生活的必需品。手机产品更新换代的快节奏加快了消费者更换手机的频率，促使废旧手机的数量猛增，同时也存在着巨大的资源浪费。目前有大量的废旧手机仍然是闲置在消费者手中，以我国为例，废旧手机回收的一般模式是“小商贩低价收购--小作坊随意处理”。这种模式也是我国废旧手机回收的主要模式，该模式不仅造成资源的浪费，更容易造成因处理不当导致的环境污染。

随着人们环保意识的不断增强，逆向物流这个概念逐渐被人们重视起来。越来越多的学者围绕逆向物流的成因、概念、模式、体系等内容进行研究。欧美西方国家对逆向物流的研究比较早，在二十世纪九十年代就着手对逆向物流进行系统研究，从而将逆向物流这个概念科学地引进了物流学科当中。在目前电子产品行业进入微利竞争时代，许多的企业在寻找新的利润增长点，越来越多的手机企业希望通过开展逆向物流，以实现降低生产成本、提高客户服务质量、增加企业利润，从而达到提高企业竞争力的目的。因此，选择最优的逆向物流运作模式并构建完善的逆向物流回收体系变得尤为重要。逆向物流主要分为回收物流和废弃物物流，本文就废旧手机的回收作为切入点，因而着重研究回收逆向物流。

本文的目的在于研究废旧手机逆向物流回收体系的构建，主要对以下两个问题进行研究：一是选择适合废旧手机回收的逆向物流运作模式；二是构建基于第三方物流模式下废旧手机回收体系的可行性。

本文首先描述了逆向物流的相关概念和特性，并对逆向物流的国内外研究现状进行文献综述。

再者，从我国的手机出货量和淘汰率、废旧手机回收存在的问题对我国废旧手机逆向物流回收现状进行分析。并以研究消费者的回收意愿为目的，对南京市废旧手机回收情况进行问卷调查。

其次，归纳了逆向物流的三种运作模式，阐述了关于影响逆向物流运作模式选择的因素，同时从管理成本、适用企业规模等多角度对这三种运作模式进行分析比较，最后得出第三方物流的运作模式更适合中国国情下的废旧手机回收。

最后，从构建背景、案例、回收策略这三个方面进行阐述，对基于第三方物流模式下废旧手机回收体系构建可行性进行分析。

关键词：废旧手机；逆向物流；运作模式；回收体系

Mode of Operation and Recycling System of Waste Mobile Phone Reverse Logistics Research

Abstract

Under the double push of economy and technology, electronic products are becoming more and more popular in social life. Mobile phones have become the necessities of people"s life. The fast pace of the replacement of mobile phone products accelerates the frequency of changing the mobile phone, prompting the number of old mobile phones to increase rapidly, and there is also a huge waste of resources. At present, a large number of old and old mobile phones are still idle in the hands of consumers. In our country, the general mode of the recycling of old and old mobile phones is "small shops at a low price". This model is also the main model of the recycling of waste mobile phones in China, which not only causes the waste of resources, but also causes environmental pollution caused by improper handling.

With the continuous enhancement of people"s awareness of environmental protection, the concept of reverse logistics has been gradually taken seriously. More and more scholars focus on the origin, concept, mode and system of reverse logistics. The research on reverse logistics is relatively early in Western and Western countries. In 1990s, the reverse logistics was studied systematically, so the concept of reverse logistics was scientifically introduced into the logistics discipline. At present, in the era of micro competitive competition in electronic products industry, many enterprises are looking for new profit growth points. More and more mobile phone companies want to carry out reverse logistics in order to reduce production costs, improve customer service quality and increase enterprise profits, thus achieving the purpose of raising the competitiveness of enterprises. Therefore, it is particularly important to choose the best reverse logistics operation mode and build a perfect reverse logistics recovery system. Reverse logistics is mainly divided into recycling logistics and waste logistics. In this paper, the recovery of waste mobile phones is taken as the breakthrough point, so we focus on the study of the recovery of reverse logistics.

The purpose of this paper is to study the construction of reverse logistics recycling system for waste mobile phones, mainly to study the following two problems: one is to choose the reverse logistics operation mode suitable for the recycling of old and waste mobile phones, and the two is to build the feasibility of the waste mobile phone recycling system based on the mode of the third party logistics.

This paper first describes the related concepts and characteristics of reverse logistics, and makes a literature review of the research status of reverse logistics at home and abroad.

Besides, from the problems of mobile phone shipments and elimination rate and the problem of waste cell phone recycling, we analyze the current situation of the reverse logistics recycling of discarded mobile phones in China. The purpose of this study is to investigate the recovery intention of consumers, and make a questionnaire survey on the recycling of used mobile phones in Nanjing.

Secondly, the three operating modes of reverse logistics are summed up, and the factors affecting the selection of reverse logistics operation mode are expounded. At the same time, the three operating modes are analyzed and compared from the management cost, the application of enterprise scale and so on. Finally, the operation mode of the third party logistics is more suitable for the waste mobile phones under the conditions of Chinese recycling.

Finally, from the three aspects of the construction background, case and recovery strategy, the feasibility of the waste mobile phone recycling system based on the third party logistics model is analyzed.

Keywords: Waste mobile phone; Reverse logistics; Mode of operation; Recycling system

目 录

摘 要 I

Abstract II

第一章 绪 论 1

1.1 研究背景及意义 1

1.1.1研究背景 1

1.1.2研究意义 1

1.2 研究方法及思路 1

1.2.1研究方法 1

1.2.2研究思路 2

第二章 理论综述 3

2.1 逆向物流的概述 3

2.1.1 逆向物流的定义 3

2.1.2 逆向物流的特性 3

2.2 国内外研究现状综 4

2.2.1 国外研究现状综述 4

2.2.2 国内研究现状综述 4

第三章 废旧手机逆向物流回收现状分析 5

3.1 废旧手机逆向物流回收处理现状 5

3.1.1 我国手机产量和废弃量分析 5

3.1.2 我国废旧手机回收现状 5

3.1.3 国外废旧手机逆向物流回收经验借鉴 6

3.2 南京市废旧手机回收现状调查及分析 7

3.2.1 调查目的 7

3.2.2 调查数据分析 7

第四章 废旧手机逆向物流运作模式的选择分析 11

4.1 逆向物流运作模式 11

4.1.1 自营模式 11

4.1.2 联合模式 11

4.1.3 第三方物流模式 11

4.2 影响选择的因素 12

4.3 废旧手机逆向物流运作模式的选择分析 12

第五章 案例——以华为手机回收为例 14

5.1 回收体系构建背景分析 14

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