论文总字数：19235字

摘 要

互联网普及万家，电子商务进入高速发展期，网购逐步成为大众乐于接受的新兴消费模式，以此为契机，快递行业也如雨后春笋般的迅速发展起来。凭借其价格公道，高效便捷，给人们的生活质量带来很大提高的特点，越来越多的快递网点在大大小小的城市乡镇建立起来。快递已经成为现代生活中不可或缺的服务行业。

但在快递行业日益繁荣的背后，纯市场化的运作模式使得快递业一直存在着管理混乱、制度不严等普遍问题；在快递业务实现全国范围甚至部分跨境物流同时，快递被不法分子所利用，成为他们违法犯纪的渠道，给社会的安定和谐的环境带来了极大的威胁。近年来，关于快递行业发生的危险品事故频见报端，一些利用快递进行违法犯罪的案例也逐年增加，安全已经成为快递业持续健康发展所不能忽视的问题。在这样的背景下，以监督快递企业合法作业流程，保障社会安全稳定为出发点的“快递实名制”的出台就具备了很强的现实意义。

本文以便于考察和收集数据的南京浦口地区为研究对象，通过前期文献资料查找，对快递实名制的发展现状进行一定的了解。通过针对浦口地区快递寄件客户或潜在客户的问卷调查以及快递网点的实地调查，对快递员工的询问获取有效的资料，分析浦口地区的快递实名制的实施现状及问题障碍，结合实际案例分析，借鉴其可取之处，对浦口地区的快递实名制实施提出行之有效的方案措施，以达到维护浦口地区快递行业安全稳定，促进浦口地区快递行业健康发展的目的。

关键词：浦口区；快递实名制；实施策略

Study on the strategy of implementing real name system in Pukou District of Nanjing City

Abstract

Popularity of tens of thousands of Internet, the electronic commerce into a period of rapid development, online shopping has gradually become the public willing to accept the new consumption patterns, as an opportunity, courier industry also mushroomed developed rapidly. By virtue of its price reasonable, efficient and convenient, to the people"s quality of life has greatly improved, more and more express outlets in large and small cities and towns built. Express has become modern life an integral part of service industry.

But behind the growing prosperity in the express industry, a purely market-oriented mode of operation the express industry there has been confusion in management, system strictly and other common problems; express business to implement a nationwide or even part of cross-border logistics at the same time, the courier was exploited by criminals in become their offense committed discipline of channels, and pose a great threat to the social stability and harmonious environment. In recent years, a courier industry has undergone a dangerous goods accidents are frequently found in newspapers, some use express a criminal case is also increasing year by year, security has become the express industry sustained and healthy development cannot ignore the problem. Under this background, to supervision and express a legitimate business operations Process, to ensure social security and stability as the starting point of express real name system has a very strong practical significance.

In this paper in order to facilitate the investigation and collected data of Nanjing Pukou area as the research object, through the previous literature search, to express the real name system development present situation of certain understanding. Through in Pukou area, express mail customers or potential customers of the questionnaire and courier network of field investigation, to express employees ask to get effective data, analysis in Pukou area, express the real name system implementation status and problems, combined with the actual case analysis, draw their own merits, express to Pukou area implementation of the real name system proposed effective solution measures, to maintain the Pukou area, express delivery industry security and stability, and promote the courier industry in Pukou area The purpose of healthy development.

Key words: Pukou district; express real name system; implementation strategy

目 录

摘 要 I

Abstract II

第一章 绪论 1

1.1 研究背景及意义 1

1.2 研究思路和方法 1

1.3 全文结构与框架 2

第二章 文献综述 3

2.1 我国快递实名制实施原因及现状 3

2.2 我国快递实名制实施问题分析 3

2.3 实施快递实名制的策略和建议.....................................................................................................4

2.4总结..................................................................................................................................................5

第三章 我国快递实名制实施意义及障碍 6

3.1快递实名制的实施背景..................................................................................................................6

3.2快递实名制的实施意义..................................................................................................................6

3.3快递实名制的实施障碍..................................................................................................................6

第四章 南京浦口地区快递实名制实施的现状及问题..............................................................................8

4.1 南京浦口地区快递实名制实施现状问卷调查.............................................................................8

4.2南京浦口地区快递实名制实施现状实地调查..............................................................................8

4.3南京浦口地区快递实名制实施现状调查结果统计分析..............................................................9

第五章 国内外快递实名制的实施策略及借鉴意义..............................................................................10

5.1 国内快递实名制实施案例借鉴分析.........................................................................................10

5.2 国外快递实名制实施案例借鉴分析.........................................................................................11

5.3 对浦口地区快递实名制实施的借鉴意义...................................................................................12

第六章 南京市浦口区快递实名制实施有针对性的合理化建议............................................................13

6.1针对邮政管理监督部门提出的建议............................................................................................13

6.2针对快递企业提出的建议............................................................................................................14

6.3针对快递用户提出的建议............................................................................................................15

第七章 结束语 16

致 谢 17

参考文献（References） 18

第一章 绪论

1.1 研究背景及意义

近年来，快递行业在电商产业蓬勃发展的刺激下，以及国家政策的鼓励扶持下，飞速发展，出现了综合实力强劲的“三通一达”，还有大量中小型民营快递企业，给普通大众的生活质量带来了很大的提高，刺激了消费品行业的发展。但过快的发展也带来了快递行业内部管理混乱，监管不严等问题，这给一些不法分子带来了可趁之机，利用快递进行违法犯罪的事件频现报端，但更多的漏网之鱼可能已经危害到了社会的安全稳定。根据南京市缉毒部门在2015年年底发布的数据，2015年全年全市破获毒品案件2396起，其中有一类比较多见的就是利用快递藏毒。由此可见，快递行业的监督规范工作刻不容缓。安全已经成为快递业持续健康发展所不能忽视的问题。

为此，全国各省市的邮政管理部门不断针对此类事件推出各种法案，在2015年10月份，国家邮政管理总局更是联合了14个有关部门推出了“快递实名制”，要求全国快递行业在11月1日起开始实施。然而“快递实名制”在全国范围内的实施的情况反馈并不容乐观，用户担心个人隐私的泄露，快递企业担心快递成本的上升以及客户的流失，几乎大多数的快递企业都没能够去很好的实行“快递实名制”。而在浦口地区，据作者编写论文前期的调查情况来看，没有一家快递公司对寄件人有实名登记的要求。快递行业的安全隐患仍存在于我们身边。

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